Content:    

1. Delivery and return of goods

-  Delivery in Slovenia

- Delivery to Croatia

- Delivery to the EU

- Deliveries outside the EU

2. Damage to goods

3. Return of goods

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1. Delivery and return of goods

Delivery in Slovenia

Goods purchased in our online store will be delivered anywhere in Slovenia at a single price. For orders over 150,00€ and products for which this is specifically stated, we will deliver the ordered goods to you free of charge. For orders under 150,00€  we charge delivery throughout Slovenia in the amount of €4.95 (prices include slovene 22% VAT), regardless of the weight, quantity or value of your order.

Most products leave our store the next working day after receiving the order (for cash on delivery). In this case, the product will be at your address within three working days of the order at the latest. In case the product is not currently in stock or deliverable, we will inform you about the delivery date by e-mail or to your phone, which you entered when registering in the online store.

The contractual partner for the delivery of shipments is GLS, but the provider reserves the right to choose another delivery service, if this will allow him to fulfill the order more efficiently, but he may not change the agreed shipping price at the time of purchase.

Delivery to Croatia

Goods purchased in our online store will be delivered to Croatia at a flat price of €9.95 (prices include slovene 22% VAT). For orders over €150.00 and products for which this is specifically stated, we will deliver the ordered goods to you free of charge. The contractual partner for the delivery of shipments to Croatia is GLS, but the provider reserves the right to choose another delivery service, if this will allow him to fulfill the order more efficiently, but he may not change the agreed shipping price at the time of purchase.

Delivery to the EU

For orders over €150.00 and products for which this is specifically stated, we will deliver the ordered goods to you free of charge. The contractual partner for the delivery of shipments within the European Union is GLS, but the provider reserves the right to choose another delivery service if this will allow him to fulfill the order more efficiently, but he may not change the agreed shipping price at the time of purchase.

Delivery price list (prices include slovene 22% VAT):

- 9,95€ up to a total order value of 150,00€: Austria, Hungary, Italy, Croatia, Germany, Belgium, Netherlands, Luxemburg, Czech Republic, Slovakia, Denmark, Portugal, Poland, Lithuania, Latvia.

- 12,95€ up to a total order value of 150,00€ for the following countries: Finland, Sweden, Spain, Ireland, Estonia, Romania, Bulgaria, France.

- For orders over €150.00, shipping within EU countries is free.

Deliveries outside the EU

- Would you like delivery to a country outside the EU? Please send us a list of items and quantities so that we can check the cost of postage and any other charges. You will receive a proforma invoice, when we receive the payment, we will send the items to you by DHL or other courier service.

2. Damage to goods

If the goods were damaged during transport (the outside of the shipment), then report the shipment to the courier IMMEDIATELY. The courier will draw up a complaint record on the spot about damage to the shipment. In the case of hidden damage to the shipment, the recipient is obliged to notify the delivery service in writing within the complaint period of 8 days, counting from the date of receipt of the shipment, with the condition that we have previously established jointly with us that, in our opinion, the damage occurred exclusively at the time when the shipment was in possession of delivery.

For any additional information, please contact our phone number: +386 40 620 622 or email sales@prosports.si.

The right to withdraw from the purchase

The buyer has the right to return the purchased goods within 14 days without giving any reason in accordance with the Consumer Protection Act (ZVPot) without any compensation or reason for return. The deadline begins on the day of receipt of the order from the delivery service. The buyer is obliged to bear the costs incurred when returning the item of purchase.

3. Return of goods

The buyer must notify the provider in writing of the intended return, no later than 14 days after receiving the goods, to the contact e-mail address sales@prosports.si, and return the goods within a further 30 days by personal delivery or registered courier service.

The customer may not use the items unhindered until the contract is withdrawn. The customer may inspect and test the items to the extent necessary to determine the actual condition. The customer is responsible for the reduction in the value of the goods, if the reduction is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods. In the event that the customer returns an item with visible damage that occurred during the inspection of the goods at the customer's place, or if he returns an incomplete item without the knowledge and approval of the seller, the seller reserves the right to return the purchase price reduced by the amount of damage to the item.

Goods that CANNOT be returned: underwear, mouthguards and products that absorb sweat or acquire odor when used.

We recommend that the customer take a photo of the prepared package before returning it, so that in case of transport damage, compensation can be claimed from the transport service.

After receiving the return, we inspect the items and packaging and return the purchase price back to the customer. If it is determined that the returned item was not in its original packaging, was damaged, used or (partially) assembled, the customer will be refunded a percentage of the lower purchase price based on the reduced value of the item.

The refund is made via the same payment method as the item was originally paid for.

In the event that the customer ordered several of the same items in different numbers for the obvious reason of choosing the right ones for himself and returning the others, the purchase price will be refunded minus the costs (shipping costs, costs of additional work in the warehouse,...) The cost of the return postage is at customer side.

If the customer returns the item himself, we recommend shipping with tracking. We do not accept responsibility for a package sent without tracking, in case the package or contents are damaged or the package is lost. In such a case, we do not refund the purchase price and/or shipping costs.

In the event that the returned goods or the original packaging are damaged, we can refuse to return the goods.

All orders are returned to the following address:

Fortrade d.o.o.

Pod Hruševca 50

SI- 1360 Vrhnika

Slovenia

REFUNDS: Refunds are made through the same process as the order was paid for. In the case of a refund to a credit card, you will see the refund when you have settled the accounts with the bank (monthly, weekly). When paying with Paypal, the refund is visible on your account depending on the settings you have specified on Paypal. It is possible that you need to give a manual order to transfer funds from your Paypal account to your bank account.